We understand that circumstances may change, and plans may need to be adjusted. Here at morelife LONDON, we strive to provide a hassle-free cancellation and refund process to ensure customer satisfaction. Please read the following policy carefully to understand your rights and obligations regarding cancellations and refunds:
1. Cancellation Policy:
Our refund and returns policy lasts 7 days. If 7 days have passed since your transaction, we can’t offer you a full refund or exchange.
1.1 Subscription Services:
If you wish to cancel a subscription service, you must do so before the next billing cycle begins to avoid being charged for the upcoming period.
To cancel your subscription, please log in to your account on our website and follow the cancellation instructions provided in the account settings.
Once the cancellation request is processed, you will no longer be billed for future subscription periods, and access to the service will be terminated at the end of the current billing cycle.
1.2 One-Time Services:
For one-time services, such as consultations or workshops, cancellations must be made at least 7 days prior to the scheduled appointment to qualify for a refund.
Cancellations made after the specified time frame may not be eligible for a refund, and any fees paid may be forfeited.
2. Refund Policy:
2.1 Subscription Services:
Refunds for subscription services will be provided in accordance with the terms of the subscription agreement.
If you cancel your subscription within the initial trial period, you may be eligible for a full refund. Please refer to the specific terms and conditions of the trial offer for details.
Refunds requested after the trial period or during an active subscription will be prorated based on the remaining unused portion of the subscription term.
2.2 One-Time Services:
Refunds for one-time services will be issued if the cancellation request is made within the stipulated time frame outlined in the cancellation policy.
Refunds may be subject to a processing fee or other applicable charges as outlined in the terms and conditions of the service.
3. How to Request a Cancellation or Refund:
To request a cancellation or refund, please contact our customer support team via form.
Please provide your name, account details (if applicable), and a brief explanation for the cancellation or refund request.
Our customer support team will review your request and process it in accordance with our cancellation and refund policy.
4. Exceptions:
In certain circumstances, exceptions to this policy may be made at the discretion of morelife LONDON management.
Such exceptions may include extenuating circumstances or situations not covered explicitly by this policy.
5. Changes to this Policy:
morelife LONDON reserves the right to modify or update this cancellation and refund policy at any time without prior notice.
Any changes to the policy will be effective immediately upon posting on our website.
By using our services, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this cancellation and refund policy. If you have any questions or concerns, please don't hesitate to contact us. We appreciate your business and strive to provide the best possible customer experience.
